Dentare – Terms & Conditions

Effective Date: 16-Apr-2026  ·  Last Updated: 11-May-2026

These Terms are drafted in English. Translations are provided for convenience only; in the event of any inconsistency between the English version and a translation, the English version prevails. See §27 for the full clause.

These Terms and Conditions ("Terms") govern your access to and use of Dentare, a software-as-a-service platform available at https://dentare.io and related subdomains, applications, and services (collectively, the "Service"). The Service is operated by Fetosoft DOOEL, Goce Delchev 2/32, 1300 Kumanovo, North Macedonia ("Fetosoft," "we," "us," or "our").

Dentare is a business-to-business service. Our customer (the "Clinic") is the dental practice or legal entity that opens an account on the Service. Where these Terms refer to "you" or "your," they mean the Clinic acting as a legal entity, and they bind every individual you authorize to access the Service on the Clinic's behalf (doctors, receptionists, administrators, and other staff).

By creating an account, starting a subscription, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not access or use the Service.

1) Definitions

• Clinic, Customer, you, or your: The dental practice or legal entity that registers on the Service. Each Clinic is a single legal customer of Dentare, even if multiple individuals are authorized to use the Account.
• Authorized User: An individual the Clinic permits to access the Service on the Clinic's behalf — for example a doctor, receptionist, administrator, or other staff member.
• Service: The Dentare SaaS platform and all features, websites, content, and related services we provide.
• Subscription: A paid plan granting time-bound access to certain Service features.
• Account: The credentials and profile used to access the Service.

2) Eligibility & Account Registration

• You must be at least 18 years old and legally capable of entering into contracts. If you act on behalf of a company or clinic, you represent that you are authorized to bind that entity to these Terms.
• Provide accurate, complete, and current information and keep it updated. You are responsible for safeguarding your credentials and for all activities under your Account.
• We may suspend or terminate your Account if we reasonably believe you violated these Terms or applicable law.

3) Scope & Nature of the Service (No Medical Advice)

• Dentare provides tools for clinic scheduling, appointment management, patient onboarding, and related workflow features. It is not a medical device and does not provide medical advice, diagnosis, or treatment.
• You are solely responsible for complying with professional, regulatory, and record-keeping obligations applicable to your practice.
• No regulatory certifications: Dentare is not certified under HIPAA (US), EU MDR, ISO 13485, or any similar medical-device or health-data certification regime. Clinics operating in jurisdictions where such certifications are required are responsible for their own compliance and must operate within the features Dentare makes available in their region (see §23). If your practice requires a certified platform for its patient-facing workflows, Dentare is not the right choice for that workflow until such time as we announce specific certifications in writing.

4) Plans, Subscriptions, Billing & Taxes (Lemon Squeezy as Merchant of Record)

• Plan structure. Dentare is offered on two plan tiers:
  • Free plan. Free to use, with no card required at any point. The Free plan supports one doctor, one location, and up to 100 outbound appointment reminders per calendar month. It does not expire on its own. Limits and feature scope are described on the pricing page and may evolve over time; we will not silently reduce the Free plan to zero.
  • Pro plan. Paid Subscription billed at the price displayed on the pricing page (currently €19 per location per month, or the local-currency equivalent shown at checkout). Pro Subscriptions begin with a 14-day trial. The trial requires a valid payment method on file (entered through Lemon Squeezy at the start of the trial). The first charge is taken at the end of the trial unless you cancel before then; cancelling during the trial prevents any charge.
• Features and prices for either plan may change from time to time. Material reductions in plan scope will be communicated in accordance with §24.
• Lemon Squeezy acts as our Merchant of Record and processes payments, issues invoices/receipts, and handles applicable taxes in accordance with global tax regulations. Your purchase is subject to Lemon Squeezy's terms and applicable tax rules.
• Unless otherwise stated, Pro Subscriptions automatically renew at the end of each billing period at the then-current price. You can cancel renewal at any time in your Account settings; cancellation prevents future charges but does not retroactively refund past charges.
• You authorize Lemon Squeezy to charge the payment method on file for recurring fees, taxes, and any authorized add-ons.

5) No Refund Policy

All payments are final and non-refundable, except where required by applicable law. We do not issue refunds or credits for partial months, unused features, downgrades, or Account inactivity. By completing a purchase, you acknowledge and agree to this policy. Payments are processed by Lemon Squeezy and are subject to Lemon Squeezy's terms and conditions.

6) Trials, Upgrades & Downgrades

• If a trial is offered, it ends on the indicated date or earlier if you convert to a paid Subscription. After a trial, continued use may require payment.
• Plan changes may take effect immediately or at the next billing cycle, as shown during the change process. Price differences may be prorated by Lemon Squeezy where applicable.

7) Free Plan Fair Use Policy

The Free plan is provided for legitimate use by individual dental practices. We reserve the right to suspend, downgrade, or terminate any Clinic that we reasonably determine is engaged in Free plan abuse, including but not limited to:

• Registering multiple Free Clinics for the same dental practice, business entity, or group of affiliated practices to circumvent plan limits (such as the one-doctor or one-location restriction);
• Using automated tools, scripts, or bots to register Clinics;
• Registering Clinics using false, misleading, or disposable credentials;
• Sharing a single Free Clinic across multiple unrelated practices or locations;
• Using the Free plan for purposes other than operating a genuine dental practice (e.g., reselling, benchmarking, competitive analysis, or data harvesting);
• Systematically registering and abandoning Clinics to exploit introductory features or promotional offers.

We may detect abuse through automated monitoring of Clinic activity patterns, registration metadata, and usage signals. When abuse is detected, we will typically notify you and provide an opportunity to explain or upgrade to an appropriate paid plan before taking action. However, in cases of clear or repeated abuse, we reserve the right to act immediately without prior notice.

If your Clinic is suspended or terminated under this section, you may contact us at [email protected] to appeal the decision. We will review appeals in good faith and reinstate Clinics where the suspension was made in error.

Legitimate use of the Free plan — including using the full set of features available on the plan, operating at the plan's stated limits, or evaluating the Service before upgrading — is encouraged and is not considered abuse.

8) Clinic Separation & No Data Merging

Each Clinic on Dentare is a separate, isolated data environment. Patient records, appointment history, and all associated data belong to the Clinic in which they were created.

We do not merge, transfer, or consolidate patient data between Clinics under any circumstances, including but not limited to:

• Merging two or more Free Clinics into a single Clinic;
• Transferring patient records from a Free Clinic to a paid Clinic;
• Consolidating patient data from multiple practice locations into a single Clinic;
• Migrating patient records between Clinics owned by the same person, entity, or affiliated practices;
• Combining data from a Clinic that is being closed with another active Clinic.

This restriction exists because patient personal data is collected and processed under the specific consent given to the practice operating that Clinic. Patients consented to the processing of their data by a specific practice, under a specific privacy notice, for a specific purpose. Transferring their data to a different Clinic — even one operated by the same owner — would constitute a new processing activity that lacks the original lawful basis and may violate applicable data protection laws (including GDPR Articles 5, 6, and 7 where applicable).

If you operate multiple locations and wish to manage them under a unified structure, you must register each location as a separate Clinic from the outset and manage them independently. Patients at each location must register and consent separately.

If you close a Clinic, all patient data associated with that Clinic will be handled in accordance with our data retention and deletion policies as described in our Privacy Policy. Data from a closed Clinic cannot be recovered or transferred to another Clinic.

You are responsible for informing your patients about how their data is managed and for maintaining accurate records of consent as required by applicable law.

9) Acceptable Use

• Do not use the Service for unlawful, harmful, or abusive purposes; do not attempt to gain unauthorized access or interfere with the Service's operation.
• Do not copy, modify, reverse engineer, decompile, or create derivative works from the Service, except to the extent permitted by law.
• Comply with all laws applicable to your practice, communications, and data handling.
• No reliance on Dentare for medical advice. Dentare is a scheduling and practice-management tool. It does not give medical advice, diagnosis, treatment recommendations, or any other clinical guidance. Do not use the Service as a substitute for clinical judgment by a qualified professional, and do not represent any content shown by Dentare as medical advice to patients.
• No emergency-care use. The Service must not be used to coordinate emergency, urgent, or life-threatening care. Dentare's messaging, reminders, and scheduling features are designed for routine appointment workflows and provide no delivery, response-time, or availability guarantees suitable for an emergency context. In an emergency, patients should call local emergency services directly.
• No upload of gated patient data. Where Dentare disables certain clinical features for your Clinic based on the country of your practice (see §23), you must not upload, attach, store, or otherwise process within the Service the patient health records or other regulated data those features were designed to handle. This includes — for clinics whose features are gated off — clinical notes, diagnoses, treatment plans, lab results, X-ray images, prescriptions, and similar Protected Health Information.

10) Intellectual Property & License

• The Service, including all software, designs, trademarks, and content, is owned by Fetosoft or its licensors and is protected by intellectual property laws.
• We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your active Subscription, solely for your internal business purposes and in accordance with these Terms.
• All rights not expressly granted are reserved.

10a) Translation Reviewers

• Role. From time to time, Dentare invites individuals ("Reviewers") to review and improve translations of the Service's user-interface strings in a specific target language. Reviewer access is granted only by Dentare staff and is separate from any clinic role or subscription.
• No clinic access. A Reviewer account, when created through a translation-review invitation, does not grant access to any clinic, patient, or practice data on Dentare. Reviewers see only a sandboxed demonstration workspace seeded with non-identifiable demo content and their own target-locale translation editor.
• Scope of edits. Reviewers may edit only the user-interface text strings surfaced in the reviewer workspace or other views they are explicitly granted access to. Edits are published to the live translations of the assigned locale and become visible to all users of Dentare using that locale.
• Confidentiality & acceptable use. Reviewers must not introduce unlawful, misleading, promotional, defamatory, or off-topic content into translations. Dentare may revoke Reviewer access at any time, at which point the Reviewer account retains no residual access to the Service.
• Data collected. For Reviewer invitations Dentare processes the invited email address, a one-way hashed invitation token, the chosen target locale, and basic audit metadata (timestamps, the admin who created the invitation, and, after sign-up, the linked user account). This processing is carried out on the lawful basis of Dentare's legitimate interest in maintaining high-quality localized software.
• Compensation. Reviewer work is voluntary unless a separate written agreement provides otherwise. No employment, agency, or service-provider relationship is created solely by accepting a translation-review invitation.

11) User Content & Data

• You retain ownership of data you submit to the Service ("Client Data"). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Client Data as necessary to provide, maintain, and improve the Service.
• You are responsible for the accuracy, quality, and legality of Client Data and for obtaining all necessary consents and notices.
• Data controller / processor roles: For personal data of patients and other individuals that you submit to or collect through the Service, you act as the data controller and Dentare acts as a data processor on your behalf, within the meaning of GDPR and equivalent data protection laws. You are responsible for establishing the lawful basis for processing, for providing required notices to data subjects, for honoring their rights (access, rectification, erasure, portability, objection), and for maintaining records of processing activities applicable to your practice. Where required under Applicable Data Protection Law, the processor-side obligations of Dentare are governed by the Dentare Data Processing Addendum, which is incorporated by reference into these Terms and forms part of the Agreement between you and Dentare.
• Data minimization on public surfaces: Dentare may decline to collect certain categories of personal data (in particular health data and national identifiers) on public, unauthenticated surfaces such as the QR patient self-registration form, based on the jurisdiction of your clinic. Which fields are collected is determined automatically from the country you configure for your clinic (see §23). You may still collect any data your practice lawfully requires through authenticated, in-clinic workflows.
• We implement reasonable technical and organizational measures to protect Client Data. However, no system is 100% secure.

12) Privacy & Cookies

• Your use of the Service is subject to our Privacy Policy, which explains how we collect and process personal data.
• We use cookies and similar technologies to operate and improve the Service. By using the Service, you consent to our use of cookies as described in our Privacy Policy.

13) SMS Notifications

• By providing your mobile number, you consent to receive SMS messages related to your Account and the Service, including verification codes, appointment confirmations, reminders, and appointment status updates (e.g., cancellations or reschedules).
• Message Frequency: Varies by your activity and notification preferences.
• Third-Party Delivery: SMS messages are delivered through third-party telecommunications providers (such as CommPeak Ltd.). By consenting to receive SMS, you acknowledge that your phone number and message content will be transmitted to these providers solely for message delivery. We select providers based on reliability, cost, and regional coverage; the specific provider used may vary.
• Charges: Standard carrier message and data rates may apply. Rates may vary for international messages, particularly as the Service expands to additional regions. No refunds are provided for carrier fees.
• Opt-Out: You may opt out at any time by following instructions in a message (e.g., reply STOP, where supported) or by updating your notification settings. Opting out may affect delivery of time-sensitive alerts.
• Delivery: We are not responsible for delays or failures caused by carriers, networks, or device issues. SMS delivery depends on third-party provider availability and recipient carrier cooperation.
• Data Handling: SMS message records (delivery status, cost, timestamps) are retained as described in our Privacy Policy. Webhook delivery receipts from SMS providers are automatically deleted within 7 days of processing.

14) Email Communications

• Dentare enables clinics to send transactional emails (such as appointment confirmations) to patients on behalf of the clinic. By providing a patient email address and initiating an email send, the clinic consents to the transmission of that email via Dentare's third-party email delivery provider (Postmark, operated by ActiveCampaign, LLC).
• Clinic Responsibility: Clinics are responsible for ensuring they have obtained appropriate consent from patients before sending emails through the Service. Dentare acts as a data processor on behalf of the clinic for patient email communications.
• Third-Party Delivery: Emails are delivered through Postmark (ActiveCampaign, LLC). The recipient email address and message content are transmitted to Postmark solely for the purpose of email delivery. Postmark may process delivery receipts, bounce notifications, open/click tracking, and spam complaint reports.
• Duplicate Prevention: Dentare applies automatic duplicate prevention to avoid sending the same appointment confirmation email more than once per event. This is a platform-level safeguard and does not replace the clinic's responsibility for proper email practices.
• Data Handling: Email message records (recipient address, subject, content, delivery status, timestamps) are retained as described in our Privacy Policy. Webhook delivery receipts from the email provider are automatically deleted within 7 days of processing.
• No Marketing Emails: Dentare sends only transactional emails directly related to the clinic's appointment workflow. Dentare does not send marketing, promotional, or advertising emails on behalf of clinics.
• Product Emails to Account Owners: Dentare may send product-related emails to account owners, such as security recommendations (e.g., enabling two-factor authentication) and feature discovery notifications (e.g., Kiosk Mode). These emails are based on legitimate interest in account security and platform adoption (GDPR Art. 6(1)(f)). Account owners may opt out via their profile settings without affecting transactional emails (password resets, email confirmations, account invitations).

15) WhatsApp Notifications

• Dentare enables clinics to send transactional WhatsApp messages (appointment confirmations and reminders) to patients on behalf of the clinic via the Meta WhatsApp Business Cloud API. By enabling WhatsApp integration and providing patient phone numbers, the clinic consents to the transmission of those messages through Meta Platforms, Inc.
• Clinic Responsibility: Clinics are responsible for ensuring patients have explicitly opted in to receive WhatsApp notifications (via the patient's notification preferences) before messages are sent through the Service. Clinics are also responsible for maintaining their own Meta Business verification, WhatsApp Business Account (WABA), and valid access credentials. Dentare acts as a technology provider on behalf of the clinic and is not responsible for credential expiry, Meta account suspension, or failed Meta Business verification.
• Third-Party Delivery: WhatsApp messages are delivered through the Meta WhatsApp Business Cloud API (operated by Meta Platforms, Inc.). The recipient phone number and pre-approved template content are transmitted to Meta solely for the purpose of message delivery. Meta also sends delivery status webhooks (sent, delivered, read, failed) back to Dentare. By enabling WhatsApp integration, you acknowledge and agree to WhatsApp's Business Terms and Meta's Privacy Policy.
• Template-Only Messages: All business-initiated WhatsApp messages are sent using pre-approved Meta message templates only. Dentare sends only transactional messages directly related to the clinic's appointment workflow (confirmations and reminders). Dentare does not send marketing, promotional, or advertising messages on behalf of clinics via WhatsApp.
• Duplicate Prevention: Dentare applies automatic idempotency controls to prevent sending the same WhatsApp message more than once per appointment event. This is a platform-level safeguard and does not replace the clinic's responsibility for proper messaging practices.
• Opt-Out: Patients may opt out of WhatsApp notifications at any time by requesting the clinic to update their notification preferences. Opting out may affect delivery of time-sensitive appointment alerts.
• Delivery: We are not responsible for delivery delays or failures caused by Meta, WhatsApp, carrier networks, invalid phone numbers, or the recipient's device or WhatsApp account status. WhatsApp message delivery depends on Meta's infrastructure and the recipient having an active WhatsApp account.
• Healthcare Content Restriction: WhatsApp Business Services are not designed to meet the requirements of laws with heightened confidentiality protections for personal health data. Clinics must not use WhatsApp through Dentare to send, request, or exchange clinical information such as diagnoses, treatment plans, medical records, lab results, or prescriptions. Permitted uses are limited to operational appointment communications (confirmations, reminders, and scheduling logistics).
• Consent Records: Clinics must retain evidence of patient opt-in consent for WhatsApp notifications (e.g., registration form timestamps, checkbox records). Dentare logs opt-in preference changes within the platform but does not assume responsibility for the validity of the initial consent obtained by the clinic.
• Data Handling: WhatsApp message records (recipient phone number, template name, delivery status, conversation metadata, timestamps) are retained as described in our Privacy Policy. Inbound webhook payloads (status updates from Meta) are automatically deleted within 7 days of processing. Once messages are delivered to Meta's infrastructure, Meta's own data retention and processing policies apply.

16) Third-Party Services, Integrations & Google Services

• The Service integrates with third-party platforms, including Google (for authentication and optional calendar synchronization), Meta Platforms, Inc. (for WhatsApp Business messaging), and Lemon Squeezy (for payment processing). Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party content, availability, or actions.
• Permission-Dependent Features: Certain features (such as Google Calendar synchronization) require you to grant specific permissions via Google OAuth. If you decline, revoke, or do not grant these permissions, the associated features will be unavailable. Core Dentare functionality does not depend on third-party permissions.
• Security-Triggered Actions: If a third-party provider (such as Google) notifies us of a security event affecting your account (e.g., compromised credentials, revoked tokens), we may automatically terminate your active sessions, revoke stored tokens, or suspend integration features to protect your account. These actions are taken without prior notice due to the urgency of security events. We are not liable for any disruption caused by such protective measures.
• Third-Party Outages: We are not liable for loss of functionality, data synchronization failures, or service interruptions caused by outages, changes, or discontinuation of third-party APIs or services (including Google APIs). In the event of a sustained third-party outage, we will make reasonable efforts to communicate the impact to affected users.

17) Service Availability & Modifications

• We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.
• Features may evolve over time. We may modify, suspend, or discontinue parts of the Service with or without notice.
• Features that depend on third-party integrations (e.g., Google Calendar sync) may be suspended or degraded if the third-party service is unavailable or if required permissions are revoked.

18) Disclaimers

• The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.
• The Service does not provide medical advice and should not be used as a substitute for professional judgment.

19) Limitation of Liability

To the maximum extent permitted by law, in no event shall Fetosoft be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or goodwill, arising from or related to your use of the Service. Our aggregate liability for all claims in any 12-month period shall not exceed the total fees paid by you to us for the Service in that period.

20) Indemnification

You agree to defend, indemnify, and hold harmless Fetosoft and its affiliates, officers, directors, and employees from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.

21) Account Security & Automated Protections

• Automatic lockout: To protect accounts from unauthorized access, Dentare automatically locks an account after 10 consecutive failed sign-in attempts. Locked accounts are unlocked after 30 minutes or via an unlock email. Additionally, accounts are automatically locked when 3 or more sign-ins scored as critical risk occur within 1 hour. These are security measures and are not punitive actions.
• Risk-based sign-in assessment: Each successful sign-in is automatically assessed for risk using multiple signals including device recognition, IP geolocation, travel plausibility, and behavioral patterns. This assessment is fully automated with no human review. High or critical risk sign-ins trigger a “suspicious sign-in” email with verification buttons. You have the right to contest automated security decisions under GDPR Art. 22.
• New-device notifications: Dentare may send email notifications when a sign-in is detected from a new or unrecognized device. A maximum of one security email (new device or suspicious sign-in) is sent per 24 hours to prevent excessive emails.
• Session management: Dentare tracks active browser sessions. Users can view their active sessions, revoke individual sessions, or revoke all other sessions via their account settings. Denying a suspicious sign-in via the verification email automatically revokes all active sessions.
• Trusted device management: Dentare maintains a list of devices from which you have successfully signed in. Users can view and remove trusted devices via their account settings.
• Sign-in activity logging: All sign-in attempts (successful or failed) are logged for security monitoring, including IP geolocation data and risk scores. Users can review their sign-in history via their account settings.

22) Suspension & Termination

• We may suspend or terminate your Account for breach of these Terms, suspected fraud, misuse of the platform, or if required by law.
• Dentare team-initiated suspension: The Dentare team reserves the right to temporarily or permanently suspend any account that we reasonably believe is being used for unauthorized access, abuse, spamming, data scraping, or any activity that threatens the security, integrity, or availability of the Service for other users. We will make reasonable efforts to notify you before or promptly after suspension, unless doing so would compromise the security investigation.
• Upon termination, your right to use the Service for ongoing operations ceases immediately. Certain provisions (including payment obligations, IP, disclaimers, limitations of liability, and indemnities) survive termination.

22a) Data Export & Deletion After Termination

• 30-day export window. Following termination of your Account — whether by you, by us, or by expiry — we maintain a read-only export window of 30 days during which you may request and download a machine-readable export of your Client Data (patient records, appointments, notes, files you uploaded). Export is available through the same Account interface or, where that is not possible, by emailing [email protected]. We may extend this window where reasonably required to fulfil an in-progress export.
• Deletion within 90 days. Unless a longer retention period is legally required (for example, tax or accounting records) or unless your data is subject to a legal hold (for example, an active investigation or litigation), Dentare will delete or irreversibly anonymize all Client Data within 90 days of termination. Backups containing Client Data are overwritten on the rolling backup-retention schedule described in our Privacy Policy.
• Data subject to legal hold. Where applicable law requires us to retain specific data (for example, billing records under accounting law, or records preserved at the request of a competent authority), we will retain only the data and for the period that the law requires, and continue to protect it under the security measures described in our Privacy Policy.
• Free-plan Accounts. Free-plan Accounts that remain inactive for a prolonged period may be subject to deletion under our Privacy Policy retention schedule; we will email the Account owner before deleting an inactive Free-plan Clinic.

23) Regional Availability & Country-Based Feature Gating

• Worldwide availability with regional limits: Dentare is offered worldwide, but the set of features available to your clinic depends on the country you configure in your clinic settings. Some features are restricted or unavailable in certain jurisdictions, and this list may change over time as laws evolve or as Dentare obtains additional certifications.
• Automatic country-based gating: Features that involve collecting patient health data or national identifiers on public, unauthenticated surfaces are automatically restricted based on the clinic's country. For clinics in the European Union, European Economic Area, United Kingdom, Switzerland, Turkey, and other GDPR or GDPR-equivalent jurisdictions, the public QR patient self-registration form is offered in a minimal variant that does not collect health data (blood type, allergies, medical history), national identifiers, insurance details, or emergency contact information - these must be collected in-clinic after a care relationship begins. For clinics in the United States, the public QR patient self-registration form is offered in an ultra-minimal variant that collects only the patient's name, email, and phone number; no date of birth, gender, health data, national identifiers, insurance details, emergency contact information, or appointment-context fields are collected via the public form. Such data, when needed, is collected in-clinic after the patient relationship is established. For clinics in countries not explicitly mapped, Dentare applies the same GDPR minimal variant as a safe default.
• Clinical features in the United States: Dentare does not hold HIPAA Business Associate Agreements with its subprocessors. As a consequence, clinical features that process Protected Health Information - including Visits & Treatment Records, Lab Tasks, X-Ray Department, Offers & Quotes, POS Terminal & Payments, Fiscalization, Guarantees, Before & After Images, Patient Timeline, Patient Portal, Patient API, and CSV Import - are not available to clinics located in the United States and cannot be enabled by administrators for US accounts.
• Programmatic patient data access: The Patient API (API Tokens feature) is not available to clinics located in the United States at this time.
• Your clinic's country: You are responsible for accurately setting and maintaining the country of your clinic. Misrepresenting your clinic's jurisdiction in order to access features that would not otherwise be available to you is a material breach of these Terms.
• Changes in availability: We may add, remove, or modify country-based restrictions at any time. We will make reasonable efforts to notify affected clinics before a material reduction in feature availability, but we make no guarantee that a feature available today will remain available in your country in the future.
• Certifications: Country-based gating is a substitute for, not equivalent to, formal regulatory certification. Dentare does not hold HIPAA, EU MDR, NHS DSPT, ISO 13485, or similar certifications. Clinics in regulated jurisdictions remain fully responsible for their own compliance obligations (see §3 and §11).

23b) Partner Program

• By invitation only: Participation in the Dentare Partner Program is by invitation. The Platform reserves the right to approve, reject, suspend, or terminate any partner at its sole discretion.
• Contract terms are frozen on activation: Payout terms (kind, amount, percentage, rate card, currency, start date) shown to you at onboarding become immutable once the Platform activates your contract. Changes require terminating the existing contract and creating a new one, preserving an audit trail.
• Country-specific terms apply: A country-specific terms document is presented to you at onboarding based on your declared country. Acceptance is snapshotted with a version identifier, country bundle, locale, and timestamp.
• Tax withholding (MK domestic partners): Where required by the Law on Personal Income Tax of the Republic of North Macedonia, the Platform will withhold income tax from your gross earnings and remit it to the tax authority on your behalf. Each payout statement transparently shows gross, withheld, and net amounts.
• Tax responsibility elsewhere: Partners outside Macedonia are solely responsible for their own tax reporting in their jurisdiction. EU / EEA partners with a valid VAT ID may be subject to reverse-charge VAT treatment under EU law.
• Anti-abuse: Referrals must be made in good faith. The Platform may withhold or void payouts arising from fraudulent activity, self-referrals, or referrals that violate applicable law. Suspected abuse is audit-logged and may result in suspension or termination.
• Payouts are manual: Settlements are processed manually by the Platform, typically monthly. The Platform provides a PDF statement for every settlement.
• Data protection: Bank details and personal identifiers are encrypted at rest. Changes to bank or payout-method details automatically trigger a re-review as a defence against payout-redirect fraud.

24) Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated version with a revised Effective Date and Last Updated stamp at the top of this page.

Non-material changes (such as typo fixes, clarifications, restructuring that does not change the substance of your rights or obligations) take effect on publication.

Material changes — changes that meaningfully reduce your rights, increase your obligations, change pricing structure, or alter how we process Client Data — take effect 30 days after we notify Account owners by email and post the updated version. During the notice period you may terminate the Subscription before the change takes effect by following the cancellation flow in your Account settings. Continuing to use the Service after the 30-day notice period constitutes acceptance of the updated Terms.

Where a change is required by law and a 30-day notice would put us out of compliance, the change may take effect immediately and we will notify you as soon as practicable.

25) Miscellaneous

• Governing Law & Venue: These Terms are governed by the laws of North Macedonia. Courts in Kumanovo, North Macedonia shall have exclusive jurisdiction, subject to mandatory consumer protection laws where applicable.
• Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control.
• Assignment: You may not assign these Terms without our prior written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, or sale of assets.
• Severability: If any provision is held invalid, the remaining provisions remain in full force.
• No Waiver: Failure to enforce any provision is not a waiver of our right to do so later.
• Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service and supersede prior or contemporaneous agreements on the same subject.
• Electronic Communications: You consent to receive communications from us electronically and agree that all terms, notices, and other communications satisfy legal requirements if provided electronically.

26) Marketing Communications & Newsletter

We may operate an opt-in newsletter for product updates, dental industry insights, and announcements. Newsletter subscriptions require explicit consent (an unchecked checkbox you actively check) and a double opt-in confirmation via email. We do not send marketing communications unless you have given prior consent. Every newsletter email contains a one-click unsubscribe link, and you may also unsubscribe by contacting us at [email protected]. Withdrawing your consent does not affect the lawfulness of any marketing communications sent before withdrawal. Transactional emails (account confirmations, password resets, security notices, and similar service-related messages) are not subject to opt-in consent and continue to be sent for as long as you maintain an account with us.

27) Language and Translations

Dentare is available in multiple languages for your convenience. The English language version of all content, terms, policies, and documentation is the authoritative and legally binding version. Translated versions are provided for reference only. In case of any discrepancy between the English version and a translated version, the English version shall prevail. We use a combination of professional and automated translation tools to provide multilingual content. While we strive for accuracy, we cannot guarantee that all translations are error-free. If you notice a translation error, please contact us at [email protected].

28) Contact

Fetosoft DOOEL
Goce Delchev 2/32
1300 Kumanovo, North Macedonia
[email protected]