Dentare Logo Dentare

Dentare – Terms & Conditions

Effective Date: 01-Aug-2025

These Terms and Conditions (“Terms”) govern your access to and use of Dentare, a software-as-a-service platform available at https://dentare.io and related subdomains, applications, and services (collectively, the “Service”). The Service is operated by Fetosoft DOOEL, Goce Delchev 2/32, 1300 Kumanovo, North Macedonia (“Fetosoft,” “we,” “us,” or “our”).

By creating an account, starting a subscription, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not access or use the Service.

1) Definitions

  • Client, you, or your: The person or legal entity using the Service.
  • Service: The Dentare SaaS platform and all features, websites, content, and related services we provide.
  • Subscription: A paid plan granting time-bound access to certain Service features.
  • Account: The credentials and profile used to access the Service.

2) Eligibility & Account Registration

  • You must be at least 18 years old and legally capable of entering into contracts. If you act on behalf of a company or clinic, you represent that you are authorized to bind that entity to these Terms.
  • Provide accurate, complete, and current information and keep it updated. You are responsible for safeguarding your credentials and for all activities under your Account.
  • We may suspend or terminate your Account if we reasonably believe you violated these Terms or applicable law.

3) Scope & Nature of the Service (No Medical Advice)

  • Dentare provides tools for clinic scheduling, appointment management, patient onboarding, and related workflow features. It is not a medical device and does not provide medical advice, diagnosis, or treatment.
  • You are solely responsible for complying with professional, regulatory, and record-keeping obligations applicable to your practice.

4) Subscriptions, Billing & Taxes (Lemon Squeezy as Merchant of Record)

  • Paid access to the Service is offered via Subscription plans described on our website or in-app. Features and prices may change from time to time.
  • Lemon Squeezy acts as our Merchant of Record and processes payments, issues invoices/receipts, and handles applicable taxes in accordance with global tax regulations. Your purchase is subject to Lemon Squeezy’s terms and applicable tax rules.
  • Unless otherwise stated, Subscriptions automatically renew at the end of each billing period at the then-current price. You can cancel renewal at any time in your Account settings; cancellation prevents future charges but does not retroactively refund past charges.
  • You authorize Lemon Squeezy to charge the payment method on file for recurring fees, taxes, and any authorized add-ons.

5) No Refund Policy

All payments are final and non-refundable, except where required by applicable law. We do not issue refunds or credits for partial months, unused features, downgrades, or Account inactivity. By completing a purchase, you acknowledge and agree to this policy. Payments are processed by Lemon Squeezy and are subject to Lemon Squeezy’s terms and conditions.

6) Trials, Upgrades & Downgrades

  • If a trial is offered, it ends on the indicated date or earlier if you convert to a paid Subscription. After a trial, continued use may require payment.
  • Plan changes may take effect immediately or at the next billing cycle, as shown during the change process. Price differences may be prorated by Lemon Squeezy where applicable.

7) Acceptable Use

  • Do not use the Service for unlawful, harmful, or abusive purposes; do not attempt to gain unauthorized access or interfere with the Service’s operation.
  • Do not copy, modify, reverse engineer, decompile, or create derivative works from the Service, except to the extent permitted by law.
  • Comply with all laws applicable to your practice, communications, and data handling.

8) Intellectual Property & License

  • The Service, including all software, designs, trademarks, and content, is owned by Fetosoft or its licensors and is protected by intellectual property laws.
  • We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your active Subscription, solely for your internal business purposes and in accordance with these Terms.
  • All rights not expressly granted are reserved.

9) User Content & Data

  • You retain ownership of data you submit to the Service (“Client Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Client Data as necessary to provide, maintain, and improve the Service.
  • You are responsible for the accuracy, quality, and legality of Client Data and for obtaining all necessary consents and notices.
  • We implement reasonable technical and organizational measures to protect Client Data. However, no system is 100% secure.

10) Privacy & Cookies

  • Your use of the Service is subject to our Privacy Policy, which explains how we collect and process personal data.
  • We use cookies and similar technologies to operate and improve the Service. By using the Service, you consent to our use of cookies as described in our Privacy Policy.

11) SMS Notifications

  • By providing your mobile number, you consent to receive SMS messages related to your Account and the Service, including verification codes, appointment confirmations, and reminders.
  • Message Frequency: Varies by your activity and notification preferences.
  • Charges: Standard carrier message and data rates may apply. No refunds are provided for carrier fees.
  • Opt-Out: You may opt out at any time by following instructions in a message (e.g., reply STOP, where supported) or by updating your notification settings. Opting out may affect delivery of time-sensitive alerts.
  • Delivery: We are not responsible for delays or failures caused by carriers, networks, or device issues.

12) Third-Party Services & Integrations

  • The Service may integrate with third-party tools (e.g., payment processors, messaging providers). Your use of third-party services is subject to their terms and privacy policies. We are not responsible for third-party content or actions.

13) Service Availability & Modifications

  • We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.
  • Features may evolve over time. We may modify, suspend, or discontinue parts of the Service with or without notice.

14) Disclaimers

  • The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.
  • The Service does not provide medical advice and should not be used as a substitute for professional judgment.

15) Limitation of Liability

To the maximum extent permitted by law, in no event shall Fetosoft be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or goodwill, arising from or related to your use of the Service. Our aggregate liability for all claims in any 12-month period shall not exceed the total fees paid by you to us for the Service in that period.

16) Indemnification

You agree to defend, indemnify, and hold harmless Fetosoft and its affiliates, officers, directors, and employees from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.

17) Suspension & Termination

  • We may suspend or terminate your Account for breach of these Terms, suspected fraud, or if required by law.
  • Upon termination, your right to access the Service ceases immediately. Certain provisions (including payment obligations, IP, disclaimers, limitations of liability, and indemnities) survive termination.

18) Regional Availability

The Service is currently offered primarily in North Macedonia. Features and legal terms may vary by region and may expand over time.

19) Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated version with a revised Effective Date. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

20) Miscellaneous

  • Governing Law & Venue: These Terms are governed by the laws of North Macedonia. Courts in Kumanovo, North Macedonia shall have exclusive jurisdiction, subject to mandatory consumer protection laws where applicable.
  • Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, or sale of assets.
  • Severability: If any provision is held invalid, the remaining provisions remain in full force.
  • No Waiver: Failure to enforce any provision is not a waiver of our right to do so later.
  • Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service and supersede prior or contemporaneous agreements on the same subject.
  • Electronic Communications: You consent to receive communications from us electronically and agree that all terms, notices, and other communications satisfy legal requirements if provided electronically.

21) Contact

Fetosoft DOOEL
Goce Delchev 2/32
1300 Kumanovo, North Macedonia
info@dentare.io